Refund & Exchange Policy

Exchange & Return Policy

At Halal 1, we are committed to your satisfaction. If something isn’t right with your order, we’re here to make it right.

Eligibility for Exchange

Products purchased from Halal 1 can be exchanged within 15 days of purchase under the following conditions:

  1. The item received is damaged or defective at the time of delivery.
  2. The item does not match the original specifications as shown on the website.

How to Claim an Exchange

Step 1:

Report the Issue (For Defective/Wrong Items)
Send photographic evidence of the issue via WhatsApp at +994 771014977 (Mon–Sat | 09:00 AM – 6:00 PM).
Our support agent will review and confirm your claim.

Step 2:

Return the Item
Ship the product back to our head office and share the tracking receipt on WhatsApp at +994 771014977 .
Our team will reach out once your parcel is received.

Important Notes

  1. Products must be unworn, unused, and in their original packaging with all tags intact.
  2. Damaged, used, or altered items will not be accepted for return or exchange.
  3. If the item is defective or incorrect, HALAL 1 will bear the return courier charges.
  4. If the exchange is requested due to personal preference, the customer will bear the courier charges and pay at the time of redelivery.

Final Sale Items

  1. Items purchased at a sale price are not eligible for exchange or refund.
  2. However, if a sale item is received in a defective condition, it is eligible for exchange.

Return Address

Sadrak T.M. Sirniyyat Bazar, Sira, Korpus2, Magaza 136, Baku

In-Store Exchange

Items can also be exchanged at any of our retail stores within 7 days from the date of delivery.

Refunds

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where the product is out of stock. Shipping and handling costs are non-refundable. 7 Working days Required for the processing of returns and Refunds.

Order Cancellation

You may cancel your order any time before the order is processed. Halal1 may cancel orders for any reason. Common reason may include: The item is Out of Stock, Pricing Errors or credit Card payment declined by Issuers financial Institution.

Disclaimer

Halal 1 has the right to deny any claim if the product is damaged or anything is missing from the package including price tags, labels, original packing, freebies and accessories.